Customer Service

We want you to be able purchase with complete confidence. We do make all of our products by hand and with great care. Many of them are made to order so please allow up to 5 days for your item to ship and 7-10 days for delivery. If you need your order for something special and sooner then 5-10 days, please send us an email to service@thebottlemill.com and we very likely can hook you up! International shipping can take longer based on location. Email us for specific shipping times by country.  All items ship from San Diego, California either via UPS or USPS. All items are carefully wrapped and packaged so your items arrive in new condition. Should your item be damaged in shipping contact us immediately and we will send out a replacement.

Currently we do not ship to PO boxes.

The Bottle Mill would like to ensure that your transactions with us are secure. Our shopping cart system utilizes 128 Bit Secure Socket Layer Technology to encrypt your credit card data for processing on our server. This precaution alleviates the risk of hackers intercepting data including your name, address, credit card number, or email address. Before filling out your credit card information on our site please notice the padlock icons present on the bottom of your browser screen. The presence of this lock is an indication that your web browser is on a secure connection with our web server. We take the responsibility of doing business on our website very seriously and proactively monitor the security of the site at all times.

We understand that maintaining your privacy online is important. Personal information obtained from our website including your name, address, credit card information, email address, and ip address is held in the strictest confidence. Please rest assured that our business does not distribute your personal information beyond its doors. Should you have any questions about our measures to safeguard your personal information please contact us.

Your complete satisfaction is our goal. If, for any reason, your order does not arrive in good condition or is incorrect, simply return your order within one week of receipt. We'll send you a prompt refund or replacement, whichever you prefer. Please include a letter specifically explaining your reasons for the return and indicate whether you'd like us to issue you a replacement or credit. For identification purposes, please include the shipping label from the outside of the original package.

If you would like to cancel your order for any reason before it ships, please call us to cancel for the quickest response.